Contact Us
Need help? Our support team is ready to assist with questions about your account, withdrawals, deposits, verification, technical issues, or general feedback. Contact us directly by live chat, email or phone for quick, practical help. We aim to respond promptly to account-related enquiries and to guide you through payments, bonus clarifications or game access. If you have a complaint or need verification assistance, reach out and our team will work with you to find a timely resolution.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] - live chat available |
| General enquiries | Email: [email protected] - response within 24-48 hours |
| Affiliate enquiries | Email: [email protected] - account manager available |
| Phone | +1 416 723 4981 - local support line |
| Working hours | Mon-Fri, 09:00-18:00 (Eastern Time) |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or cases that need documents or explanations. Please send your message to [email protected] with a clear subject line and include current contact details, account ID, and any attachments. Providing complete information up front helps us process requests faster and avoids delays in verification or resolution.
Send us a message
Response Time
Need help? Our support team typically responds within one business day for most enquiries. Simple account and payment questions are handled quickly, while complex cases such as KYC checks or disputed withdrawals may take longer depending on the details and documentation required. If you need faster help, mention urgency in your initial message and provide relevant account info for quicker handling.
Feedback
Have a suggestion or idea to make Onluck better? We want to hear it. Send feedback about site layout, game selection, payments or promotions and our team will review every message carefully. Your input is used to fix issues, improve features and shape future updates so the site works better for Canadian players. Thanks for helping us improve.