Privacy and Data Policy
At Onluck we take your privacy seriously. This page explains what personal and technical information we collect when you use our online casino and sportsbook services, how we use and protect that information, and the choices available to you. Our goal is to be clear and practical about data handling so you can manage your account and play with confidence.
Types of data we collect
We collect a range of information to provide and improve our services. This includes personal data you provide directly, technical data generated by your device or browser, and transactional data related to deposits, wagers, and withdrawals.
Personal data
Personal data may include your name, date of birth, email address, telephone number, billing and postal address, payment details, and identity documents when required for verification. We collect this information to create and manage your account and to comply with legal and safety checks.
Technical data
Technical data covers IP address, device and browser information, cookie identifiers, operating system, and mobile device identifiers. We use this data for site performance, security monitoring, fraud prevention, and to make the site work smoothly on desktop and mobile.
Transactional data
Transactional data includes your deposits, bets, game activity, winnings, cashouts, bonus usage, loyalty points, and customer support interactions. This information helps us process payments, resolve disputes, maintain accurate account records, and offer responsible gaming tools.
How we use your information
We use collected data to operate your account, process payments, verify identity, prevent fraud, and comply with applicable legal obligations. We also use aggregate or anonymized information to improve site features, analyse trends, and develop safer gameplay options. With your consent, we may send marketing or promotional messages which you can opt out of at any time.
Data sharing and third parties
We may share information with service providers that support our operations, such as payment processors, identity verification and anti-fraud providers, game and live-dealer partners, hosting and analytics vendors, and customer support providers. We require these partners to handle data securely and only for the purposes we specify. We may also share information when required by law or to protect our rights and users.
Cookies and tracking technologies
We use cookies, local storage, and similar technologies to remember your preferences, enable secure login, measure site performance, and deliver relevant content or offers. You can manage or disable cookies through your browser settings, though doing so may affect site functionality. Our cookie banner provides an easy way to set your preferences.
Data protection practices
We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Measures include encryption of sensitive transmissions, access controls, and regular security reviews. While we strive to safeguard your information, no system is completely risk-free.
User rights and choices
You have the right to request access to, correction of, or deletion of your personal data, subject to any legal or regulatory obligations we must meet. You may also withdraw consent for marketing communications, set account deposit limits, request temporary account suspension, or self-exclude. For these requests, contact our privacy team using the address below.
Access, correction, and deletion
To request access, correction, or deletion of your data, please contact us at [email protected]. We will verify your identity before processing requests and will respond as promptly as practicable. Some requests may be limited where we must retain information to comply with legal or security obligations.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on the site and, where appropriate, notified to users. Please review this page periodically to stay informed about how we handle your information.