Responsible Gambling
We take responsible gambling seriously at Onluck. Our goal is to make sure gaming stays fun and under control, so we provide clear tools and straightforward support to help you manage play. If you ever feel you need a break or extra controls on your account, we’re here to help.
Player protection principles
We believe safe play is a shared responsibility. We keep account controls simple, ask for verification when needed to protect accounts, and provide clear guidance on safer play. We treat requests for limits and exclusions promptly and respectfully.
Activity-control tools
You can use built-in controls to manage how you play. Tools include deposit limits, loss limits, session time reminders, temporary account pauses and longer self-exclusion. Many options are available directly in your account settings or by contacting our support team.
Deposit limits
Set a daily, weekly or monthly deposit limit to control how much you place on your account. Limits can be increased or decreased, but increases may come with a short waiting period. Contact [email protected] if you need help setting or changing limits.
Loss limits
Loss limits let you cap total losses over a chosen period. They help keep wagering within a budget and are a good companion to deposit controls. Speak with support if you want assistance choosing an appropriate limit for your play.
Time limits and breaks
Session and time limits help you avoid extended play. You can set automatic session reminders or request a temporary account break. If you need a longer pause, ask about self-exclusion options and the steps to return after the break.
Self-exclusion
If you decide you need to stop playing for a while, we offer self-exclusion. This blocks access to your account and prevents re-registration under the same details. To start self-exclusion, contact our team via live chat or email at [email protected].
Signs of problematic behaviour
- Spending more time or money than intended
- Chasing losses or increasing stakes to recover losses
- Neglecting work, family or other responsibilities
- Borrowing money or hiding gambling activity
- Feeling anxious or distressed about gambling
Practical tips to stay in control
- Set deposit and loss limits before you play
- Use session reminders and take regular breaks
- Only gamble with money you can afford to lose
- Avoid gambling when tired, stressed or under the influence
- Keep a record of time and spend to spot changes in behaviour
Professional help and support organisations
If gambling stops being fun, seek help. Organisations such as Gamblers Anonymous and GamCare offer resources and support, and local services are available across Canada. For account controls or immediate assistance from our team, contact us at [email protected]. If you need professional help, consider contacting a local health service or a national support line in your area.